Reimbursement policy

Article 13. Return

Except for the warranty cases listed below (and where applicable, excluding the exercise of the right of withdrawal when applicable), no product returns are accepted. Any product return must be subject to a formal agreement between the Seller and the Customer. In the event of non-compliance, the return costs are borne by the Seller. In all other cases, the costs of returning the goods remain the responsibility of the Customer.

In the event of a return, the Customer shall return the item(s) concerned in their original packaging, complete and intact, accompanied by any accessories and documentation, and in perfect condition to the Seller's head office, the address of which is indicated on the order form.

In the event of a complaint, photographs, videos, and handwritten certificates may be requested by the After-Sales Service.